When you receive your new equipment or machineries that require tuning and commisioning from Metalextra, the delivery personnel will help you inspect and install it.
At the time of delivery:
Inspect the package for damage.
Inspect the item for damage after it has been unboxed.
Check that the product name and model number match your order confirmation.
If you received the wrong item or it arrived damaged, tell the delivery personnel, and don’t accept the delivery. The delivery personnel will contact Metalextra Customer Service, and assist you in scheduling the delivery of a free replacement or a refund.
If you want to return the item after installation is complete, Metalextra will accept the return for up to 30 days. If the item isn’t in acceptable working condition due to damage or defect, you’ll be eligible for a free repair, return, or replacement of the product and associated services.
If the item is installed and confirmed to be in acceptable working condition but you’d still like to return it, you’ll be charged for return shipping and won’t be refunded the cost of installation and labor. We’ll deduct these costs from your total refund amount.
NOTE: The product may arrived faster that the personnel, kindly wait for the commissioning personnel to do their job, unless of course you did not require their labor in the first place.