FREQUENTLY ASKED QUESTION
These Frequently asked question or FAQs, shall govern the use of website Metalextra.com which is owned, managed and operated by PT Indonesia Surya Sejahtera. This FAQs statement shall be interpreted in its true form which is in English. If in doubt or in any scenario, customers, users, partners, and the general public should wish to interpret this statement into other languages, the English interpretation shall prevail. By using this Site, you accept these conditions in full.
Q: How can I inquire about your products?
A: To inquire about our products, kindly send your queries to email@example.com. Our sales department will promptly follow up with you.
We are a physical company and recommend scheduling an appointment in advance. Our office hours are Monday to Friday, 10:00 – 15:00 (GMT +7) for Indonesia. Please note that we are closed on public holidays in Indonesia. Kindly subscribe to our newsletters or your designated contact for any changes that may happened.
Wherever you are located, you can access information about our products and services through our websites and catalogs. Please note that the information displayed on our websites (www.METALEXTRA.com) is valid at the time of publication and may be for illustrative purposes. Our PDF and printed catalogs are regularly updated without prior notice. You can also request a quote conveniently by filling out the form on each product link, downloading the PDF, or reaching out to your point of contact for printed catalogs.
Q: Can I use METALEXTRA‘s quotation for comparison purposes?
A: Absolutely! Our quotations for products or services are valid as stated in the respective documents. Once the quoted price has expired, it is no longer enforceable. Please note that some quotes may mention that prices are subject to change without notification.
Our official quotes and payment terms are presented and approved by our sales department. It will include details such as:
Cost of materials and included accessories
Cost of labor and commisioning
Cost of andling fees charged by Courier services
Cost of extras like tax (Ppn, Ppn/BM, Bea Masuk, GST, VAT) and consumables
Description of proposed work, including pictures, website links, point of contacts, and payment methods
Estimated lead time and shipment terms
Q: Can we arrange a survey, request a visit, or pre-arrangement?
A: In this ever-changing world, we understand the importance of finding practical and direct solutions. We highly respect your non-disclosure agreement. Therefore, we offer the option of scheduling appointments and brainstorming sessions with our principal, along with the submission of necessary samples and technical papers in advance.
We provide a comprehensive range of trusted solutions that adhere to reputable and internationally recognized standards such as ISO, DIN, JIS, NIST, UKAS, KAN, and more.
Q: What if I’m a small workshop owner or hobbyist interested in specific products?
A: No worries at all! We welcome and process inquiries from customers of all scales. We are dedicated to providing pinpoint solutions tailored to your needs, regardless of the size of your business. Whether you require retail or contract procurement, we are here to serve you, no matter how unique your demands may be.
Procuring in bulk not only saves you money but also reduces the need for frequent visits to our offices. Unlike others, we are committed to growing with you and becoming your long-term partners.
Q: What if I need to claim a product endorsed by METALEXTRA but purchased from a different supplier?
A: We strive to find solutions for our customers. In the real world, no manufacturer can guarantee that precision tools and machinery will work flawlessly for a lifetime, regardless of their design, usage, or routine maintenance. However, we firmly believe that every problem has a solution, which requires time, budget, and mutual effort based on negotiable terms. As your trusted partner, we are bound by the rights and responsibilities that drive us towards excellence.
Please note that while we will do our best to facilitate repairs and liaise with the affiliated principal, we cannot be held responsible for misbehavior or issues with products obtained from other suppliers. Occasionally, our principal may change their claims, revoke our distribution license, or alter their return policy without prior notice. In such cases, additional charges for parts, labor, and shipment may apply. We are committed to being your reliable partner and providing responsible after-sales services.
Q: What if my company needs calibration services or requires upgrades and value-added services for specific products?
A: Contact us! We offer warranty and technical support to our customers. Depending on the product, we will process claims and repairs through on-site validation or other necessary means. To ensure accurate calibration results and instill confidence, we prioritize demonstrable traceability, endorsed by neutral parties that we have appointed. However, if you have your own preferences or specifications stated otherwise in the quotation document, we will accommodate them accordingly. Costs associated with each quotation will be provided upon inquiry.
For certain products, such as machinery, modifications, alterations, setup, and training, additional labor costs or relevant charges may apply. Please communicate your requirements for our value-added services in advance for detailed information.
We understand that each product undergoes its own improvement process by the respective manufacturer, which may result in temporary unavailability. Furthermore, there may be instances where our principal discontinues our distribution license, undergoes mergers, ceases operations, forms new affiliations, or undergoes corporate developments that may impact our services as their authorized distributor. In such circumstances, we will promptly inform you through various communication channels and provide suitable replacement parts, accessories, and upgrades for affected products or similar alternatives. Rest assured, we are committed to supporting your productivity and competitiveness with our solutions, and we will honor warranties and provide product support accordingly.
Please feel our heartfelt dedication as we embark on this journey together, guided by our emotional tone and passion for excellence. We appreciate your trust in us, and we look forward to creating your future filled with effective solutions from METALEXTRA.COM
Semper fidelis + Management of PT. Indonesia Surya Sejahtera
Last updated: 10/06/2023